Spontaneous Research Calls have been coined and popularized by The Sir Darryl Radio Experience , the most listened to radio program on the internet.
Sir Darryl will call companies and it reveals the absurdity of our corporate and customer service culture that will say yes to anyone who offers money, notoriety or other compensation. Sometimes, the company's spin machine is at work. At other times, these calls expose the genuine professionalism and helpfulness of the representative. Sir Darryl calls funeral homes, landlords, pharmacies and the like, with unusual requests. The responses from the company reps are either completely insane or absolutely logical, but they almost always follow company policy.